Uber and Lyft drivers reveal the first thing they notice about passengers when they pick them up

After dropping off passengers at a Broadway play, Johan Nijman, a for-hire driver who runs his own service and also drives for Uber on the side, drives through the West Side of Manhattan on Wednesday evening, August 8, 2018 in New York City. On Wednesday, New York City became the first American city to halt new vehicles for ride-hail services. The legislation passed by the New York City Council will cap the number of for-hire vehicles for one year while the city studies the industry. The move marks a setback for Uber in its largest U.S. market. Nijman, a member of the Independent Drivers Guild who has been driving in various capacities since 1991, says the temporary vehicle cap is a good start but he would like to see the city do more to deal with the over-saturation of vehicles and new drivers. (Photo byDrew Angerer/Getty Images

Uber and Lyft drivers meet lots of people.

After hundreds — if not thousands — of rides, drivers start to notice subtle differences between passengers. These small distinctions let drivers decide how they might approach a ride: does the customer want to talk? Should the driver initiate a conversation?

Other times, especially late at night, knowing if someone looks visibly intoxicated can help a driver address how they might approach that particular ride. That is to say, should they be worried about the potential for a cleanup situation.

Read more: Uber and Lyft drivers reveal the things you should never do while taking a ride

Business Insider spoke to nine drivers about the first thing they notice when passengers enter their vehicle. Here’s what they had to say (last names have been omitted for privacy):


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